HAPPY TO OBLIGE
At Evergreen Senior Living customer service is part of our daily routine. In 2003, senior management identified a way to evaluate the opportunity to improve customer service and communication through the following mission statement:
“To emphasize friendly and professional communication and interaction between and among residents, family members, employees, co-workers, surveyors, vendors, volunteers and anyone else we come into contact with during employment at Heritage Enterprises and its affiliates.”
It is called Happy to Oblige, or H to O. The fundamental goal of this initiative is to improve communication at all levels throughout the organization. Clear channels of communication are the building blocks of excellent customer service, and we are each empowered to provide a friendly and respectful experience. If you have questions, you can fill out the Happy to Oblige form online!